FAQs

1. How can I contact you?

You can contact us by sending an email to sleepwellnl@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure that you receive high-quality products.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please contact us at sleepwellnl@gmail.com to initiate the refund process.

4. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you about the status of your refund. If your refund is approved, it will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

6. What items are not eligible for return?

Perishable goods, custom products, and personal care goods cannot be returned. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about the eligibility of your specific item for return.

7. Can I exchange an item for a different one?

If you would like to exchange an item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. This will ensure that you receive the desired product promptly.

8. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please keep the receipt or proof of purchase for this purpose.

9. Can I return sale items or gift cards?

Unfortunately, we do not accept returns for sale items or gift cards. All sales of these items are final.

10. How can I track my order?

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment. Please note that it may take some time for the tracking information to be updated.